Chances are that you, as a supervisor, have dealt with at least some difficult employees. ", How To Answer Interview Questions About Bosses, Interview Question: "How Do You Handle Stress? Perhaps they bully subordinates, micromanage or take your ideas and pass them off to senior management as their own. Like any behavioural interview question, it is crucial to clearly (and concisely) articulate how you identify and approach challenging individuals. Below we discuss a couple of example answers to questions about managing difficult employees. 5. read more about frequently asked job interview questions here, deal with complex situations and conflicts professionally, work successfully with everybody in your team, Learn more about adaptability interview questions and how to answer them, Learn more about communication interview questions and how to answer them, actual answers about your management skills. var lobName; While expectations can change depending on the specific role you're . This will soften his sharpness in communication. How to Successfully Handle Difficult Interview Questions Any time you have to meet with an employee to discuss bad behavior or poor performance, the desired outcome should involve the two of you working together to come up with a practical solution to the problem. In addition to questions about difficult coworkers, you may be asked about other workplace conflicts during your job interview. There are a couple of things that could help you convey the right message to your interviewer. Just answer the question youre being asked. Select the career path that aligns with you: Marketing Sales Data Human Resources Customer Service Software Engineering Product Management Education Design and UX Administration How many years of experience do you have? ", Interview Questions About Working in a Team Environment, Common Teamwork Interview Questions and Answers, Interview Question: "What Are the Most Difficult Decisions to Make? These tasks were set out and discussed during the weekly planning to make sure all team members had the same workload. If you have any past experience with difficult employees who did not respond positively to your suggestions, describe how you outlined a reasonable plan for improvement, and then share how you dealt with their continued noncompliance. Disculpa Make sure that he understands the purpose of your honesty as one that will better your relationship with him. Describe a difficult moment briefly and then share what you did to come to a positive resolution. } Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. This includes having the ability to address your concerns with your boss directly and being able to speak up. { setTimeout(function () { "acceptedAnswer": { What To Do If You Don't Want to Be A Manager, But Want More Money As a manager, you must be clear and direct in explaining to difficult employees why their behavior is inappropriate and how you expect it to change. Dealing with difficult people, whether they be internal staff or external customers, is an experience that most professionals will have to engage with at some point during their career in Hong Kong. Another reason to ask this question is to get a sense of the interviewee'sinterpersonal skills. Thats why you should think about a specific situation that positively emphasizes your management style. Alison Doyle is one of the nations foremost career experts. Sample Answers To Discuss How You Manage A Difficult Employee 5. Tell us about a time when you had to meet a tight deadline with one of the projects you managed. // Redirect to the dedicated confirmation page Describe a situation when you had to motivate someone in work. One study revealed that oxytocin is released by the brain when a signal of trust is received, leading to increased cooperation. pour nous faire part du problme. Also, be fair with your boss and give them the benefit of the doubt. Find a peer or someone who has a good relationship with your boss, suggests Malouf. jQuery('.needs-validation').addClass("was-validated"); Any time you witness an employees inappropriate behavior or poor performance, make a note. Interview Question: Describe a Time You Had To Make a Difficult Or if the manager is procrastinating, help him in accomplishing some of his tasks. Do not forget to answer the skills section! Consider an instance in which you experienced a specific challenge with a coworker When choosing an instance to discuss, try to identify one in which you experienced a specific challenge. If your manager is upset, use active listening to help them calm down. Be professional in your discussion of the situation rather than complaining or being negative about the employee. If the employee is dismissed and decides to sue for wrongful termination, having a detailed account of the employees behavior on record can also protect the company from liability. It is far easier to let the employees behavior slide and hope it improves with time, but that passive approach doesnt do you, the other employees, or the company any good. los inconvenientes que esto te pueda causar. A concept of a difficult manager is mostly driven from the different working and communication style of the manager. Status is the element that makes us sensitive to hierarchy and our place in it.. STAR stands for Situation, Task, Action, Result. To sum up, all the information mentioned in this blog, we can deduce the following steps to focus on when answering questions about managing difficult employees. Not always necessary, but you could also share how you may approach the same situation differently based on what you have learnt. Learn more about communication interview questions and how to answer them. Make sure that when youre preparing for your supervisory or management position job interview, you spend some time on developing an answer to the question that regards handling difficult employees. Example: 'In my previous position as a retail manager, I encountered a situation where the customer became frustrated with a price discrepancy between our online store and our physical store. This is important to know because the interviewer wants to know if you fit into the company culture. This means that you need to explain to the interviewer that you understand that ignoring a problem is never a good solution in the workplace. Tell us about a time when you were . Be careful how you answer this question. Its unlikely that you will impress the interviewer by stating that you never worked with a problem employee. Adaptability is an important skill that managers need to possess to deal with different personalities in the workplace. else { What is the best way to negotiate with a difficult manager for a Negativity or claiming you have never deal with difficult employeescould lead to giving the interviewer the impression that you did not prepare your interview thoroughly. Remember, not everyone is adaptable to change. The interviewer is looking for a couple of things in your answer: Are you able to deal with difficult situations directly as soon as they occur? // scroll to the Submit message else Related: How To Deal With Difficult Employees as a New Manager. Reflection is a key part of challenging times and experiences. It can be tough on the entire team when a coworker quits, is fired, or is laid off. Furthermore, each article discusses why the interviewer asks these questions and how you answer them! This question also reveals what you define as problematic behavior. Once the timeline has expired, set up an evaluation with the employee to discuss his progress. "Tell me about yourself" is often the first thing an interviewer will ask. { dataType: "json", Keep the specific question in mind as you craft your response. Be specific. What the Interviewer Really Wants to Know, How to Answer "Have You Ever Had Difficulty Working with a Manager? message, please email Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de 'OnetrustActiveGroups': OnetrustActiveGroups If you have already worked through the companys processes and attempted to find a solution using the interventions discussed above and the employee is still unwilling to make the necessary changes, you need to cut your losses and begin the termination process. 4. Here are some steps you can take to ensure you have the best possible response to this question in an interview: 1. As a new manager, you must act in the best interest of the company and the rest of the team. Then, quickly move to describing the resolution. Instead, clearly and professionally establish the problem. What's the best job for you? A recent study actually refers to reciprocity as a central feature of human nature that creates social stability. [CDATA[// >