At 5:45 pm called J. They were unwilling to help me at all. YOU CAN CHOOSE TO ORDER THE ITEM YOURSELF WITH FRONTGATE'S 800 # OR YOU CAN CALL THE STORE TO ORDER. See how it all works here. The company is set up to not give transparent answers or make their website user friendly so you don't have to call them. Who does that? I just received a life size Christmas Character (LuLu) from Frongate which I ordered from the catalog. The Chinese government reinstated some lockdown measures in recent weeks to stem the coronavirus's spread. Shipping prices are still very high, signaling inflation is far from cooling down. 1. The cons: Some complaints about durability and delivery for some customers. Next day I checked and the package never left until 10p. After the sale they went in and changed my order and took the entire 30% off each item without telling me. No one was willing to do anything. Their computers didn't work with their web computers. While most customers like these options, there were some complaints about durability and perceived quality. Frontgate ranks 763rd among Furniture sites. A few days later I checked on the order for delivery tracking, only to find out that 2 of the 3 units had been CANCELED because they were now OUT OF STOCK!!! 4 krutch8227 3 mo. Still they are unhelpful. Placed my order on Nov 15th for a Christmas Wreath. Now I've paid someone a second time to take down the broken one and install the 2nd one, only to find out I can't get the water out of the hose and UPS wont take it. So much for concierge service, they don't follow up, no email, no calls I believe they are owned by Cornerstone that also owns Ballard Designs and Grandin Road (maybe other properties as well) - so won't be shopping their either. To preface, I purchased a $200 gift card for a friend's housewarming party, specifically so that she could pick which magnetic map she would like. I then received a letter saying they were charging me for the table not picked up. What is the Ship to Store Delivery program? I would give this company a zero if it were an option. Frontgate Free Shipping Code No Minimum | June 2023 30 coupon codes updated on 26 June,2023 Looking for Frontgate Free Shipping Code No Minimum for June 2023? Went to store, scheduled a return with replacement. It's a big shop filled with nice home furnishings. Second, Amazon often has to ship orders over long distances, which can also drive up the cost of shipping. THE WORST CUSTOMER SERVICE EVER! I am sorry you couldn't understand me. She said I could call customer service and maybe they could work it out so I could get a gift card, but I would have to send it back myself. Only four season and a Broken Leg on Isola Lounge Chair. My first email from them told me that my order had been delayed and delivery date changed to June. So no free delivery. They couldn't resend it through an email plus they didn't have any tracking info so basically they couldn't show any proof of ever sending it plus they told me my coupon had already expired!!! Furniture shopping is an oftentimes tedious and mundane task. 1. How do I know which items qualify to be shipped to a store? The pandemic affected global supply chains in 2020, and shipping prices reflect that. My delivery was 2 months late and customer service was just lip service all around. 6 They charge sales tax now on top of really high prices. However, I never received the item (front door coco mat). Frontgate Reviews - 116 Reviews of Frontgate.com | Sitejabber Do not support Front Gate! Additionally, fuel costs, taxes, and customs . Its focus is high-quality pieces made with the best materials and fabrics, and the brand backs up its products with a 10-year structural frame warranty. 27% off $999 would have been $730 but 27% off $1199 is $875 - so only a savings of 12% off the original $999. The supervisor agreed to give me the 25% discount to be applied in 3 to 5 days. In the past, I had only shopped at Frontgate through their catalog. I purchased four austin bar stools at frontgate.com in march of 09. i did not receive product until august 09. and then i had to return actually 3 of the stools due to damage, poor workmanship, etc. View 18 active coupons. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. Absolutely horrible experience with this company. I really liked the outdoor patio set that had some sort of canopy attachment over the bench. Our third option is to keep the sh*tty plates or donate them. or break them in the driveway :). This is truly the most inconvenient, cumbersome internet purchase I have ever made and I shop almost entirely on line. top online furniture alternative, One Kings Lane. It usually takes 12 to 18 months for high container costs to reach consumer prices, The New York Times reported. not us). I told the lady to cancel it. Frontgate's rug styles range from mostly traditional to contemporary chic with some European, Persian, and Moroccan influences. I purchased a faulty outdoor table. The store was not busy. It is a "front" which seems to exist for the sole purpose of being a dumping ground for the company's Online returns. So essentially, I spent hundreds of dollars for greenery that lasted ONE CHRISTMAS. 5 years ago, due to front gate being a 3rd party vendor, promised to never order again. The real answer is that when shipping a package to other countries. While most custmers like their outdoor furniture options for their contemporary and traditional chic styles, there are some complaints about durability and delivery in some cases. Claim your listing for free to respond to reviews, update your profile and manage your listing. I will take mine to businesses where they do. It costs money to ship things. Other companies look into these things for their customers. First, Amazon offers a wide variety of products, many of which are large or heavy, which can increase the cost of shipping. B. There was a debate about a month ago where there where actual pricing errors, and when it was fixed people didn't realize they had gotten this new bad shipping deal with DHL where if . You would think the associates would be more helpful at high end store like this. Gave away replacement because I will not have Frontgate merchandise on my property! Needless to say, this company lacks in customer service. Stay up to date with what you want to know. TERRIBLE customer service. While most customers like Frontgate's living room furniture options, there were some that had issues with delivery and durability. It was empty inside! Took over 3 months to get it. The product is shoddy and the customer service is abysmal. worst customer service ever!!!! Was told it would be another week. The items were described as IN STOCK at the time of my order. I tthink I will call---I think it will be easier for everybody. It was time to replace all of the cushions, but I didn't know if they were even still available. Claim they put the correct *** request in now and maybe next week they will come and pick it up- and than, when they receive the return, and only than will I get my refund. They are all on break. Don't believe the product ratings on their website. ! This greedy, lousy company does not even offer you anything- not a penny off! I have added wood legs to the couches but the cushions are way too thin for a product at this price point and you feel the broken frame through them. Cancelled my account with them. Absolutely NOT. Hours again of our time. I have purchased two hose reels ($350 each) and the hose connector continues to break ($10 part). Their sales are still overpriced and even though they say storewide they exclude most of the items. Most of their options come in polypropylene as the primary material. I just used their return label for a large float. Enjoy your savings on your purchases. They will tell you your order was refunded, and convince you to reorder your original order -Don't do it! Buyers beware if you got a problem! I say that their $699.00 Chair and customer service is crap. They send you a Gift Certificate instead and it has an expiration. Frontgate. This store is a rip off. After just a 2 seasons, noticed rusty water dripping from them. "Your waiting time is 3 minutes and 14 seconds), then 15 minutes later of waiting in silence, the computer notifies you of another new wait time of 4 minutes and 45 seconds and the process repeats itself until you gave up and drop from the call. 20% Off + Free Domestic Delivery. The cons: Some disappointment about perceived quality in some instances. At 5:45 pm called J. OFF. There was NOTHING! Any comments on the foam 2" resort rafts? "The goods that are being affected by shipping costs today are really the goods that consumers and American households are going to be buying many months from now, and that's why those costs tend to show up later," Sly told The Times. it won't go through) when I try to use it for a purchase. Please note: Items ordered at the same time may not be delivered together. Hours on customer service, will be delivered in a month. Sometimes though, a piece of furniture or a home accessory sticks in my head and I have to go back for it. Correct answer: YES, THEY DO DELIVER TO YOUR HOUSE. I got connected and the customer service person told me they couldn't deliver the item that day because the highway was shut down and the next available date to deliver was in two weeks!!! Get The Best Fourth of July Furniture Deals! - no mention of the store they work for.it is bizarre.). They really do not care about their customers and it shows. Price range: $500 to $11,490 Shipping cost: Free for small pieces, $275 for large items (includes assembly) Return policy: Up to 1 year from delivery date Restocking/return fees: Free within 14 days of delivery, 20% of purchase price plus return shipping for all other returns Warranty: Varies by piece After I checked out I realized that they charged me more. And customers are afraid of math, it's why they like "free" shipping, but they can go hang. The primary reason for the sudden spike in the price of shipping is the world's ongoing nemesis: COVID-19. I will NOT EVER be ordering from another one of their brands. 4. But they sent me their cushions! WHAT? Should the situation worsen, it's possible the country will have to shut its factories once again and throw the global supply chain into a new phase of disarray. WARNING: YOUR PERSONAL INFORMATION IS NOT SECURE I placed an order with Frontgate and when I opened the box, I discovered that the item had been previously purchased. These people are crooks & their "customer service" is horrible. They need to be honest and up front instead of wasting consumer time and not give product delivered as promised when you first order! Hunt made an appointment to deliver to my house two weeks later and gave me a widow between 1:00pm and 5:00pm and told me the driver would call 30 min ahead of the delivery! I responded and told them I was happy but that I still hadn't received my $1,000 coupon yet. I personally, have no desire to have my credit availability eaten up for 30 days because a vendor has dropped the ball. I called again on 11/14 and was told that had I of not requested a refund four days prior, I wouldve received my item (that was back ordered until December?). Really Frontgate? And items arrive broken!! The prior customer's return slip was in the box, with her name, address, phone number, email and her credit card number with the expiration date. I will not purchase any further, nor from any other brands this company is owned by. Now given date of June 13-21. Someday when I actually have a backyard I will be checking this place out again. They never ever responded and it's been a few weeks. I had to cancel my entire order because I was not been able to schedule the delivery of my Frontgate order with CEVA Logistics. So they're basically picking and choosing which reviews they publish, weeding out the negative ones. Contacted Frontgate, their only help was to further purchase more, useless color glue. She also assisted me in making my design choices. Hunt again since I never received a call back and after being on hold for 15 min. Go somewhere else where your business is appreciated. If you order from them keep in mind, that most likely it will be delayed over and over again then once received pure disappointment. How embarrassinglesson is: DO NOT BUY A GIFT FROM THEIR WEBSITE, and if you do buy anything from the website, you cannot return it to the store. Bath Items. Just awful! After 15 minutes, she said it was cancelled. Isn't this almost 2016? They had a bar cart at $999 regular price w/ 15% discount and advertised free shipping - but only shipment option was inhome special truck delivery which was $100. Broke my own promise. Tried them again, same result. Their catalog is a well-known source of inspiration for holiday decorations. Absolute life saver. Reviewers complaining about Frontgate most frequently mention customer service, credit card, and outdoor furniture problems. 25% OFF Save Up To 25% on Frontgate Products + Free P&P Treat yourself to amazing savings by using this great offer: Save Up to 25% on Frontgate products + Free P&P. You can have a big selection of items. After the wash they are still full of lint. I think this borders on fraud, or at least false advertising. I used their prepaid label for 14.95. When I called customer service one lady said that it had been emailed. Horrible customer service, used big coupon to cover shipping. I purchased 2 sofas after moving into a new home and waited FOUR months for furniture. The products look nice in the catalog. I loved the clock and left it on the wall a couple more years. But they were not gift wrapped and I thought I had ordered two flameless candles, but received two regular candles. I have been waiting for TWO MONTHS for outdoor sofa and ottoman to arrive. They refused to arrange pickup of the item being returned. Code. After about 45 minutes they agreed to send a new one, so I could use the box for a return. This has to be the absolute worst company Ive ever dealt with! Twice ordered a large handpainted wall mirror, and twice it was delivered broken. Then they sent UPS to my billing address instead of my shipping address for a return pickup. I've placed a lot of orders with Frontgate and have spent thousands! But they have slowly eroded over time. That's almost seven times higher than the March 2020 reading of $1,400. I ordered the pineapple hurricane lanterns gift wrapped and I received them, Lousy company that screws up numerous orders, and still somehow," it's ***, it's the vendor", excuse after excuse- as they take your money for orders that were delivered to you, and meant for someone else You call, they tell you "how strange", they apologize , must be an error with their vendor.. However, there was some mixed sentiment regarding delivery, purchase facilitation, and perceived quality in some cases. I call and said I'm heading home now and will take about ten minutes. Later in the month I received an email with no explanation telling me the order was canceled. What do we buy from them now: NOTHING! I have been a huge fan of frontgate for years. With the self cover it was over $1,000.00 and although aggravatingly crooked the lights worked each year. For example, the global lockdown in response to COVID-19 led to a shipping container shortage for China, one of the main . Frontgate is an online-first outdoor furniture brand with flagship stores in Texas and Georgia. She called and rerouted the item. I ordered bath towels online from Fontgate and the delivery was delayed by over a month. I called Frontgates customer service number and the rep I spoke with told me they will not reimburse me for the shipping charges! If I could give zero stars for this review, I would. Show coupon code. FG. I offer it only because I wish someone had cautioned me before I spent so much money. Variable Parcel Factors Frontgate Reviews: 2023 Product Guide (Buy or Avoid?) - Slumber Search Worst customer service ever. Service at this store simply sucks. Found out TZZ is IMI (Isreal) manufactured. I went online and added something to my cart just to see if my gift card would work, and it does not. I own a business. These deliveries are carried out by standard ground independent delivery service providers.