Quick tip: To access the Help Center on the Etsy mobile app, tap the You icon from the bottom menu bar, then Help. When contacting Etsy for a refund, ensure you have gathered all the proofs for the damage to your received product. Contacting Etsy: General Information. Everything you need to know before buying or selling on the handmade and vintage e-commerce platform for independent creators, How to get Facebook Marketplace and use it to buy or sell items, How to put your Etsy shop in Vacation Mode and pause new orders while you're traveling or fulfilling old orders. This can be tricky if you re doing it for the first time. You can open a case 48 hours after messaging the seller. How To Contact Etsy for a Refund in 5 Steps, With Photos You can find your previous orders here. Quick tip: To access the Help Center on the Etsy mobile app, tap the You icon from the bottom menu bar, then Help. To get help with an order, please take a look at this Help article. Yes, there is no determined time for Etsy s response for Escalate cases. Again, the goods may not be as promised by the sellers or there may be problems with the size of the item. Check out our growing collection of Web Stories! If someone doesn t reply, stay calm and wait patiently. The refunded amount is credited to the original payment method. You may need one or all of the following when you request a refund: Tracking number Purchase receipt Photo ID (if in person) Learn more about requesting a domestic USPS refund. However, in some cases, you may not get a refund at all. 5. There wasnt any case opened nor any contact from the buyer. Find the order you need to refund and click the ellipsis or '' icon next to that order. Follow the below steps to contact Etsy for a refund and open a case: Open the Etsy app or visit its website on the browser. What/How should I respond? But if something else is needed, you have no option but to contact Etsy customer service. There will be a, Open the Etsy app or visit its website on your browser and. Request a Domestic Refund | USPS Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Sellers responses to reviews must also comply with this policy. See Etsy Gift Cards, Credits & Coupons Policy), by certain bank transfer services, through PayPal (where available), Apple Pay, Google Pay, or through Klarna (where available). Again, click your account icon at the top-right and select "Purchases and reviews. Learn more about us & read our affiliate disclosure. For example, PayPal is a third-party service provided by PayPal Holdings, Inc. and is subject to the PayPal User Agreement. The Best Etsy Course In 2022 How To Increase Sales On Etsy [30 Unique Tips!] The order's tracking information shows that the package was delivered to the address on the Etsy receipt (for non-delivery cases only). A moderator will intervene to resolve the issue. Etsys 100% renewable electricity commitment includes the electricity used by the data centers that host Etsy.com, the Sell on Etsy app, and the Etsy app, as well as the electricity that powers Etsys global offices and employees working remotely from home in the US. We use cookies to make wikiHow great. How Long Does An Etsy Refund Take? - Artisan Shopper Etsy has issued a refund on your behalf UPDATE: Etsy put the money back in my account after I emailed them. How Do I Get a Refund from Etsy.com? - GetHuman Select a Reason for issuing a refund and add an optional Message to buyer. Being able to earn and save from any location in the world transformed my life. If youre able to find an answer or figure out how to fix the issue youre having, great! If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. You can contact Etsy for a refund if you have recently received a faulty item. I think the person sent a messagebut the op's shop was on vacation with an auto reply. Etsy prides itself on ensuring customers get a good experience, and they support sellers to set, and meet the highest standards. You can stop there and may not need to contact Etsy support for additional assistance. How to Open a Case on Etsy (if you've been scammed) If you want to refund the entire transaction, choose the box by Issue a full refund. Etsy refunds the seller fee. What do I do if sold an item and I had shipping as $5 but when got ready ship was over $16. How To Refund and Process Returns for Etsy Sellers You are not buying directly from Etsy, but from one of the many talented sellers on Etsy; Etsy does not pre-screen items sold on Etsy and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); Each seller on Etsy has their own processing times, shipping methods, and shop policies; and. If youve only used the Etsy app, use your account info to log in to your account through the website. A refund is a credit a seller issues to the buyer for sending damaged items. In the event that Etsy does not refund you, this will not affect your claims against the seller from whom you purchased. Items are delivered, and arrive when expected. Then, enter your Etsy credentials to log in to your account. You can contact them on the platform. If the seller doesnt agree to issue a refund, you can open a case on Etsy. Or if a seller promises to get a delivery to you, but it gets lost in the post. But before that, see if your seller offers refunds. Read the item description and shop policies before making a purchase; Submitted appropriate payment for item(s) purchased; and. Since you don't have a return policy in place in your shop policies, I'd offer a full refund and be done with it. Case Eligibility3. Etsy will notify the seller about the case against them. Then, claim the order and contact Etsy for a refund. On the homepage, find the Account icon on the upper-right side of the screen. Does Etsy refund through Paypal? Fill in the required fields marked with a red asterisk, then click Send. Check the drop-down menu for the topic that relates to your issue. If you have an Etsy account and want to review your order's refund history, click You > Purchases and reviews and then the View Receipt button next to the transaction. Etsy only sides with the party, thats right. Etsys 100% renewable electricity commitment includes the electricity used by the data centers that host Etsy.com, the Sell on Etsy app, and the Etsy app, as well as the electricity that powers Etsys global offices and employees working remotely from home in the US. We and our partners use cookies to Store and/or access information on a device. If you have an issue with an order placed on Etsy and you're looking to return the item or get a refund, reaching out to the seller directly is the best first step. Etsy will notify the seller about the case against them. Etsy is a fantastic platform to buy on, with unique items available at a click of a button. As a general rule, domestic refunds on Etsy can take 2-5 days to show up on a credit card, and international refunds can take up to 30 days. Quick tip: Buyers might see inquiries like Help with an order and Shopping and checking out, while sellers might see topics such as Finances and billing and Managing my orders. Here is how you can escalate a refund case on Etsy: Your request will be submitted toEtsySupport as you hit the Escalate button. The next step is to click on the Contact us by Email option. Note:You can t open a case without an Etsy account. Sellers may report reviews that violate our Terms of Use. Etsy could ask you to raise a dispute through Paypal. If you believe a seller hasnt shipped an item then I recommend taking the following steps: Etsy can take up to a week to respond to open cases. For sellers, the program will allow them to keep their earnings when an item never arrives or if an item arrives but is damaged although only the first instance of damage in a calendar year is covered. You may also haveordered as a guest. Check out the options in the pop-up window and choose the best one that is relevant to your case. 2. The process for claiming Etsy partial refund is the same as the process for claiming full refunds. How long does Etsy take to review a case? The ball stays in the seller s court. Etsy takes up to a week to respond to escalated open cases. Sellers must respond within 2 calendar days. If you get stuck in a list of drop-down menus that arent helpful for you, go back and choose another option. 49 likes, 4 comments - jewellery_by_lalitha (@lalitha_jewells) on Instagram: "One gram gold Jewellery : % ask confirm order s only kindly request : Take a screen." They're the ones who will set the refund policy for their own shops. 7. Only sellers may cancel transactions. It will take effect on August 1st, 2022. Choose the category that best matches the reason you're contacting Etsy Support. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. If a buyer paid through PayPal, Etsy may advise them to contact PayPal for a refund. For more information about Etsy Credits, please click here. By shopping on Etsy, you understand that: As a member of the community, you have the opportunity to flag an item or a shop that violates any of Etsys policies. It is important to note that Etsy is not a part of that transaction. You can sign in to your Etsy account and follow some simple steps to request your refund. After 180 days have passed, you cant refund an order through Etsy Payments. By leaving a review, video, or photograph, you acknowledge that your content may not violate our rules for Creating and Uploading Content in Section 5, in addition to the following: By uploading a video or photograph to one of Etsys websites or Etsy's mobile app, you warrant that: Sellers may also respond to reviews. Otherwise, Etsy will take serious action against them. Great! You can use Etsys Messages (Messages) tool to communicate directly with sellers or other Etsy members. You can contact Etsy for a refund if you have recently received a faulty item. If you choose a refund as your preferred resolution, keep in mind that Etsy only allows on-platform refunds for a period of 180 days post-transaction. Etsy is a marketplace where you can purchase unique goods directly from sellers around the world. 4. Select from the Chat with us, Have us call you, or Email us options where available. Getting another Etsy Admin to look at the case if there is already an etsy admin working on the case is unlikely. wikiHow is where trusted research and expert knowledge come together. The buyer has peace of mind knowing they can get a refund if they dont like the product. Visit Etsys forum and send the company a private message about your issue, Post a question related to refunds on the forum to get attention from a representative, Connect with forum members through direct messages, Etsy Available here: https://help.etsy.com/hc/en-us/articles/115013375488-How-to-Contact-Etsy-Support, Etsy Available here: https://help.etsy.com/hc/en-us/articles/5745586898199?segment=shopping, Etsy Available here: https://help.etsy.com/hc/en-us/articles/4402660818583?segment=shopping, Etsy Available here: https://help.etsy.com/hc/en-us/articles/115013328428-How-to-Contact-a-Shop?segment=shopping, OJ Digital Solutions Available here: https://ojdigitalsolutions.com/how-to-request-a-refund-on-etsy/. Select the payment method you used: Credit or debit Card If you paid with a credit or debit card, the refund may need more time to appear on your statement. Abigail Abesamis Demarest/Business Insider. They should be shipped within the sellers stated processing times, and delivered to the address provided by the buyer at the time of purchase on Etsy. Be careful not to enter any financial information unless an Etsy customer representative asks for it. This may include, but is not limited to, automatically closing the case and issuing a refund, or reviewing the case further to help both parties work together to resolve the issue. Sending unsolicited advertising or promotions, requests for donations, or spam; Harassing or abusing another member or otherwise violating our, Contacting someone after they have explicitly asked you not to; or. By shopping on Etsy, youre agreeing to this policy and our Terms of Use. But before that, see if your seller offers refunds. Exchanging personal contact, financial or other information for the purposes of evading the checkout process on Etsy, including phone number, address, email, social media handles, external URLs, instructions for money transfer, etc. While you can request Etsy to give you a call, they cannot accept refund requests on the phone. Sellers are professional, and will be open to reason and evidence. This policy was published on June 6, 2022. If you still need to contact Etsy Support after reviewing the information on the page, click I still need help. The business will have three days to contact you and address the issue. Even better, Etsys automated system will deduct the refund amount from your seller account and transfer it to the buyer, so you dont have to initiate the transaction manually. A moderator will then review your case whenever they like. Choose your reason for opening a case and selectNext. The store doesnt oblige any seller to accept refunds or return requests, or exchange items. So there are procedures and steps that the buyer has to follow so that they can get their refund back. If you still find it difficult to ask for a refund, there are professional companies that offer their services to get your refunds. In order to be eligible for purchase protection, sellers must ship purchases with tracking information and / or use a shipping label purchased on Etsy, have an estimated delivery date, and the listing details must be accurate, among other requirements.